Refund and Returns Policy for Lalunashoe.net

At Lalunashoe.net, we strive to ensure your satisfaction with every purchase of our premium aquarium cleaning tools. If you’re not completely satisfied, our Refund and Returns Policy is here to help. Please read the details below to understand our process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • The return request must be initiated within 30 days of receiving your order.
  • Proof of purchase is required (order confirmation or receipt).

Non-returnable items:

  • Items purchased on clearance or during promotional sales.
  • Customized or personalized products.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact us at:
  2. Provide your order details, including the order number and reason for the return.
  3. We will provide you with a return authorization and instructions for shipping the item back.

Note: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

3. Refund Policy

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed back to your original payment method within 7-10 business days.

Refunds are not available for:

  • Items returned without authorization.
  • Damaged items due to improper use or mishandling.

4. Exchanges

If you wish to exchange an item for a different model or replacement, please contact us within 30 days of receiving your order. Exchanges follow the same guidelines as returns.

5. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please notify us immediately at info@lalunashoe.net or call (941) 776-7709 with the following information:

  • Order number.
  • Photos of the damaged or defective item.

We will promptly arrange a replacement or refund at no additional cost to you.

6. Contact Us

We are here to assist you with any questions or concerns regarding our Refund and Returns Policy. Feel free to reach out to us:

  • Address: 9801 Liberty Ave, Queens, NY 11417, United States
  • Phone: (941) 776-7709
  • Email: info@lalunashoe.net